Sometimes, you may want to return your Vivint equipment due to faultiness or maybe you just bought it on a whim and changed your mind. To return your Vivint equipment, you will have to reach their security company on the phone and then its customer services department.
How do you return Vivint equipment?
Pick up your phone and dial +1-800-216-5232, ext. 5020Talk to the security company and ask them about canceling and returning your Vivint equipment. Give them any information they ask of you. Vivint will also pay to ship the security system back to them.
What are the ways to cancel Vivint and return their equipment?
The usual way, first and foremost, is by calling their security company at +1-800-216-5232 ext. 5020 and informing the company of discontinuing their service. There is a strict cancelation policy, such as having to notify the company a whole month before officially canceling and returning your equipment.
You can also cancel by using Snail Mail, literally just by sending a written letter from your local post office, but that does mean that you will need to send Vivint a copy of the notice of cancellation and whatever relevant information is required from you. You will need to make sure that you are sending it through certified mail so that it does not get lost. Notice of Cancellation includes listing the date of the notice, your service number, why you are canceling, and most importantly, your valid signature. Send the letter to Vivint; 4931 N 300 W; Provo, UT 84604, and then call or send a letter to your bank so that you may cancel the payments directed to Vivint.
Other than Snail Mail, canceling can be done by phone which is one of the most common methods that people use to terminate their contracts. You will need to call 855-995-1224 so that they can help you through the process. You also need to send your Notice of Cancelation even when canceling by phone.
You are also required to send any documents to confirm your claims if you are calling to cancel for a deceased person or due to bankruptcy.
It is also possible to terminate your contract with Vivint through email to the company’s official email documents@vivint.com with the same requirements, Notice of Cancellation, from the email address connected to your Vivint account.
Canceling through fax is another solution by sending the Notice of Cancellation details to their fax number (801-377-4116) and calling their customer service to make sure that they receive your fax.
What penalties do you get for canceling Vivint?
That entirely depends on the situation of why you are canceling. Penalties usually happen if you cancel before the end of your contract although Vivint does not have an issue with people canceling their contract without penalties in case of death of the primary user or if they file for bankruptcy or if the user is part of the US military and going overseas. There is also the case of whether the user moves into retirement or relocation to an elderly home. Of course, proper legal documents will need to be sent to Vivint for claims support.
How long would it need to return Vivint equipment?
As soon as Vivint gets a hold of your Notice of Cancelation, the company will call you with regards to canceling and list options for you to cancel your contract. Vivint allows for contract cancelation three days after the equipment is received, so emailing your Notice of Cancelation one month before the end date would be beneficial.
Are there any other ways you can cancel your subscription?
If you are thinking about canceling through their website or in person, you cannot do that.
What is the return policy for Vivint equipment?
The equipment is covered for four months despite most other home security companies offering one to three years of warranty for their equipment. Of course, you can still get your security equipment fixed in case of any damage after the four months but the payment would be 49 dollars per smart home pro visit, and each visit offers 60 days of guarantee.
If you ever need to cancel your subscription and return your Vivint equipment, make sure you do it according to the company’s cancellation policies so you do not get into any issues.
How do you return Vivint equipment?
As long as you make sure that you have your notice of cancelation then you can cancel by any means such as phone call, mail, email, fax and you should be fine.
What is the return policy?
You have 120 days before you start paying 49 dollars per home with a guaranteed 60 days after each visit
What is the number to call for returning?
+1-800-216-5232 with the extension 5020
