There is a certain process for returning types of equipment from Viasat. The process is quite simple, but it needs to be in order so that there are no problems arising in the future regarding it. Customers cannot just decide to keep the types of equipment provided by Viasat because that might go against the company’s policies.
Customers will get all the help they need while returning the equipment of the company. UPS which is a delivery service is the company that will be able to guide the customer in the returning of equipment process. UPS’ nearby stores will send the equipment to the company. This means that all the prior steps like packaging and boxing will be done by UPS.
How To Send Viasat Equipments?
As mentioned earlier that sending the Viasat equipments is super easy and delivery partners like UPS will also support every customer in the process. However, things need to be done in a certain order and according to the guidelines of the company. Viasat might provide you with instructions about returning the equipment process. However, mentioned below are the steps about how one can return Viasat types of equipment.
At first, UPS will be delivering a recovery box which should be used for returning the equipment. The box will also contain instructions for you to pack the types of equipment so that UPS can pick up your box on time. UPS will pick up the packaged box, and then it is they who will ship the box to Viasat. Prior to that, customers will probably receive a letter from UPS instructing them to take the equipment to the nearest UPS store. UPS will box, pack and then return the equipment to Viasat.
The process for returning equipment to the company has been kept quite simple and super easy. Customers can still contact concerned customer care service to know about the returning process. The official website of Viasat includes all the instructions that a customer needs to know while returning the equipment that belongs to the company.
What Equipment Needs To Be Returned To Viasat?
Certain things that the company provides need to be returned safely to the company because it is the property of the company. First of all, customers would have to disconnect their service, and it is only then they will have to return to the types of equipment. The list of types of equipment that need to be returned is as follows.
The Viasat modemPower cordThe TRIA (Transmit and Receive Integrated Assembly)Dish and mounting brackets (Not To Be Returned)
Follow the guidelines for packing carefully, and then you can follow the procedure step by step, as mentioned earlier. The instructions regarding upgrading and shifting to a new place are also provided on the official website of the company, which could come in handy when you opt for the shifting option.
How Long Do Customers Have To Return types of equipment?
Customers will have around 30 calendar days to return the equipment to the company. However, the date of returning the equipment has now been extended to 60 days. This is done because there are certain delays in the process, which include shipping delays and other such kinds of issues. If the types of equipment do not reach to the concerned authorities within 60 calendar days, then the customers would be charged a certain amount of money.
Also, if you decide not to return certain types of equipment like TRIA and modem, then you would have to pay $150 each. It would be a mandatory charge to bear from the customers because the types of equipment belong to the company, and they have the right to do so.
Conclusion
Ultimately, it is all about getting the right kinds of service from internet providers. Even though a customer decides to get a new connection, the service should be top-notch because when the time they decide to leave, they will be able to refer the company to others as well. Customers will get all the help they need while returning the company’s equipment. UPS which is a delivery service is the company that will be able to guide the customer in the returning of equipment process. UPS’ nearby stores will send the equipment to the company. This means that UPS will do all the prior steps like packaging and boxing.
