How to Quickly and Easily Return Your Uverse Equipment
If you’re considering returning your Uverse equipment, there are a few things you should know. First of all, you should be aware that there is a restocking fee of $99.99. In addition, you will need to return all of your equipment, including the modem, router, and any wiring or cords.
To return your equipment, you can either schedule a pick-up or drop it off at a UPS location. If you schedule a pick-up, you will need to be home when the UPS driver comes to retrieve the equipment. If you drop it off at a UPS location, you will need to package the equipment securely and include a printed copy of your return authorization form.
Uverse offers a 30-day return policy, so you have plenty of time to decide if Uverse is right for you.
How to schedule a pick-up to return U-verse equipment
Contact AT&T to schedule a pick-up for your U-verse TV and Internet equipment. You can return your equipment to any AT&T store, or you can schedule a pick-up by calling customer service at 1-800-288-2020.
Be sure to have the following information handy when you call:
Your AT&T account numberThe phone number associated with your accountThe full address where the equipment is locatedThe date and time you would like the equipment to be picked up
A customer service representative will then schedule a pick-up for you and provide you with a confirmation number. Please keep this number handy in case you need to cancel or reschedule your pick-up. Please note that AT&T U-verse equipment must be returned within 21 days of cancellation or you will be charged for the equipment.
Why returning your U-verse equipment is important
If you have Uverse service and you cancel it, you need to return your equipment. If you don’t, you’ll be charged a $150 non-return fee. Additionally, if you have Uverse service and you move, you need to return your equipment to avoid being charged a $99 move fee.
Here’s why it’s important to return your Uverse equipment.
Your U-verse TV equipment is leased, not owned. If you don’t return it, you’ll be charged a non-return fee. You could be charged for each item that’s not returned, plus a restocking fee. You may not be able to get a refund for your last bill if you don’t return your equipment. It allows you to recycle materials and reduce waste.
Additionally, keeping the equipment after you cancel your service means that you won’t be able to use it if you ever decide to sign up for U-verse TV again in the future.
So be sure to return all your U-verse TV equipment, including your receiver, remote control, power cord, and any installation materials. You can find more information about how to return your equipment on AT&T’s website.
When should you return your equipment?
If you are a current U-verse customer and you are thinking about canceling your service, you may be wondering when you need to return your U-verse equipment.
According to the AT&T website, you have up to 21 days after your service is disconnected to return your equipment. This means that you can keep your U-verse equipment until your service is completely disconnected and you have no more use for it. If it is not returned within 21 days, you will be charged a $150 equipment fee.
It’s important to note that you will be responsible for any damage to the equipment, so be sure to pack it up carefully. You’ll also want to keep your equipment in a safe place until you’re ready to return it, as U-verse equipment can be expensive to replace.
Returning equipment in person
Once your U-verse service is up and running, you will need to return your equipment to AT&T. You can return your equipment by mailing it back or by bringing it to an AT&T store. If you choose to return your equipment in person, you will need to bring the following items:
Your U-verse TV receiverThe power cord for your U-verse TV receiverThe HDMI cable for your U-verse TV receiver (if applicable). The remote control for your U-verse TV
Conclusion
In conclusion, returning your u-verse equipment is easy. First, find the nearest AT&T store or an authorized retailer. Then, call to schedule an appointment. Finally, bring your equipment to the store or retailer on the day of your appointment.
