How To Return Prism+ TV Equipment?
We may begin to wonder if it was possible to return such equipment since some companies may not be too benevolent. Prism+ have a return policy that they follow and adhere strictly. To get the products returned, one must be aware that all items bought from any Prism+ appointed channel Return Policy are under the Prism+ return policy that is under the grand supervision of the Australian Customer Law. There are different conditions for Prismplus under which a customer may need to return an product. Ideally, no customer should play dirty as there are steps to follow to ensure that all is well for the company and the customer. In this article, we need to consider some conditions under which a customer may need to return a product and the steps he or she need to employ to get this done successfully.
Let us examine the conditions to return Prism+ TV equipment
1. The wrong product got shipped to the customers, what then?
It may seem awkward for the customer. Some may even find it offensive. But, there is no need to be alarmed because I will share with you how to rectify this error and get your desired product. In this circumstance, you must first be aware that the company has nothing to profit from this error. It is not in anyway advantageous to them. But, even though it is their fault and they would own up to their errors, you have a part to play to rectify this. So then, what do you need to do?
You need to make sure that the product has not been opened
You need to keep it in this state of newness that is all the contents of the product must be kept intact. This would include but may not be restricted to the manual and the certificate of authenticity. After this, you need to send an email to the company or through the customer care reps.
Once you make the complaints, these issues would be soon rectified.
You then need to wait for your order to be delivered to you.
What if the product is the right product but was delivered in a damaged condition? What then? This is a condition that I would share with you and how to rectify it.
2. For damaged products
When you find out that your product was delivered in a bad condition, you must confirm firstly that the customer service vets it as such. So w hat do you need to do when you know that your product is damaged? Don’t go berserk! Be calm, it will be resolved and you would get your product. All you need to do is to follow these instructions. You need to pack all the contents of the product together. This should contain the instructional leaflet, warranty, proof of authenticity, vouchers (if any), and so on.
After properly packaging the components well, then you need to start the return process or you may begin by calling customer care or emailing them through the link in this article. It should also be on the website. Once you send the return email to the customer service, you should expect to get instructions that you are to follow to get it done.
You may need to fill in some information that the customer service may ask you. It is not optional. Some of the information you need to provide include:
Product name
Model of the product Your personal information like your personal address, name etc.
Details of the reasons for returning the product
Proof of payment
After filling this out, you should rest assured that the customer service reps should reach out to you by email stating the next course of action.
A pivotal clause in the return policy is that the product must not have been used. Not even once! Many customers often use the product, then, they come up with different complaints and hope to get a refund by returning the item.
The email which you are expected to send your complaints to the company is support@prismplus.sg. You must keep in mind that your complaints must check out before your refund would be granted. The team of customer service reps should work on your complaints to reexamine everything. Only when it checks out do you get your refund or the real order sent to you.
Before I bring this article to an abrupt end, you need to know that Prism+ reserves the right to reject a return or even a refund that is considered false.
In conclusion, getting a piece of equipment returned is not as challenging as checking all the boxes in the company’s policies. Following the detailed explanation above should save you unnecessary stress.
